| Opration Capabilities |
 |
Supervision
Supervision includes but are not limited to, door and window checks, spotlighting,
drive around facility, money pick ups, parking lot patrols. What ever your security
needs are, we can provide the supervision that you are looking for. |
| Supervision Mechanism |
| On Site – Daily |
Field Officer |
| Daily (Day & Night) |
Field Officer |
| Once Fortnightly |
Area Manager |
| Surprise Night Check Fortnightly |
Operations Manager/Area Manager |
| Monthly Surprise Check |
Operations Manager |
|
Our Approach Towards Supervision
- Surprise check day & night.
- Cross checking through fake entry, identification etc
- Meeting with the Operations Team.
- Feedback.
- Monthly Meeting with Operations Head.
|
Feedback / Report / Meeting mechanism
Feedback
Every weekend you will be provided a feedback form (soft or hard copy), that will
be collected by our field officer on Monday or any day as mutually decided. You can also email us on services.angel@gmail.com
Report |
| Supervision Mechanism |
| 1 |
MIS – Monthly to cover the major happenings, training, innovative measures, audit reports, VIP visits. |
| 2 |
Attendance, Occurrence Reports, Daily Security Report |
| 3 |
Defect/ Incident Capturing - On occurrence |
| 4 |
Periodic Security Report:
- Recovery of returnable stores
- Valuables found/ lost
- Fire
|
| 5 |
Monthly report will also cover the analysis of all the feedback forms and the response |
|
| |
| Meeting |
| Review Meting Mechanism |
| Daily |
Field Office |
| Weekly |
Field Office/Area Manager |
| Fortnightly |
Area Manager/Sales Team |
| Monthly |
Operations Manager |
| As and when required |
Besides The Above, Our Team Will Be Available 24/7. |
|
| |
| Response Time on Problem |
| Problem |
Response |
| Fire, Bomb Hoax, Union Problem, Accident |
Immediate / Travel Time |
| Guard not on Post, Suspicious / Unusual activity, Threat Call |
Immediate / Travel Time |
| Disorderly Conduct, Theft, Lost Items, Complaints |
1-3 hrs |
|
| |
| Manpower Replacement |
| Due To |
Response |
| Absenteeism / Leave |
Within 2 hrs |
| No client request |
Within 12-14 hrs |
| Any other problem |
24 hrs |
|
| Job Performance
Develop an Operations Manual specific to the site:
- Define all Processes.
- Create post specific Standing Operating Procedures.
- List out possible triggers, define a definite escalation process for each trigger.
- Develop Quality Standards and Measure.
- Build a scorecard process for evaluation and review of services.
- Coordinate with all levels and ensure smooth functioning.
It will also include:
- Posts to be manned
- Clear responsibilities outlined by position by shift
- Standing Operating Procedures
- Emergency Procedures for Fire, Evacuation, Bomb Hoax etc
- Registers to be maintained with exact formats documented
- Escalation processes defined & reviewed
- Incident resolution & response to be defined & followed
- MIS to be generated with exact formats documented
- Training
|
